Returns Policy

What is the procedure to return a product?

You have 3 calendar days after item delivery, to notify us that you want to return your product. If your item meets all the requirements, your return can be initiated by calling our Customer Service at 01885550361, 01885550362.

 

Simply follow the 6 steps stated below:

Step 1: Check if your product meets all the conditions for returning a product.

Step 2: Contact Gift Master Bd’s Customer Service to submit a complaint / request for return.

Step 3: Fill in the return form given with the invoice.

Step 4: Choose your preferred method of product return when you call Customer Service.

Step 5: Your returned product will go through a Quality Check.

Step 6: If validated, you will get product Return / Replacement.

 

NOTE:

 You must show the original Customer Copy of the Invoice to authenticate your purchase, at the time of handing over the product.

 

 

 

How do I request for a return?

·         Option 1: Communicating with us by Facebook page or Gift Master Bd website.

·         Option 2: By calling Gift Master Bd’s Customer Service on +8801885550361, +8801885550362

·         Option 3: Directly drop off the product at the office premises or by post by Sundarban Courier Service/Sa Paribahan/Pathao

·         Option 4: Request online by clicking on My Account followed by clicking on the Return/Replacement section then “Request new Return”.

 

How to make a product return & what do I need?

Contact Customer Service at giftmasterbd.com or 01885550361, 01885550362 to confirm that your product is eligible for return. We will explain to you the return procedure, and arrange a pick-up. Please be prepared to give the following information when you call Customer Service:

1.       Your order number.

2.       The reason for the return.

3.       The original copy of the Customer Copy of the Invoice

4.       The method of the return/replacement that you would prefer and the necessary information associated.

5.       Where and when the product should be picked-up.

 

 NOTE:

 For pick-ups, we will make maximum 2 attempts at picking up the product. In an event where, after 2 attempts, you have failed to handover the product to us, we will cancel your request for return, replacement or refund.

The product shall no longer be considered for return. Instead, if requested again, the product shall be treated under our Warranty Policy for servicing only.